Products related to Customer:
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Customer Service : Career Success Through Customer Loyalty
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need.Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement.This edition features more on social networking, trustability, and customer service trends.Information is also included on internal customers, emerging technologies, and stress-reducing techniques.Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.
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Customer Service Marketing : Managing the Customer Experience
This timely book is a comprehensive overview of customer service principles, theories, and practices.It looks at the best practices of service enterprises and the delivery of superior customer service.It also includes classic and contemporary theories relating to the consumers, managers, and their behaviors in organizational setting.The book uses real-life applications through examples from business enterprises in various service sectors, including hotels, restaurants, theme parks, event management, airlines, cruises, (e-)retailers, and finance. This book covers important concepts in service design and delivery including customer experiences, peer-to-peer services, the organization’s servicescape, quality measurement tools, and use of technologies.The book also gives insights into consumers including their expectations, attitudes, emotions, word-of-mouth behaviors, and strategies to ensure their loyalty.It also looks at developments in service theory and practice which remain relatively unexplored by existing textbooks. Filled with real-world case studies in various service sectors, this textbook will be particularly useful for students in hospitality guest services and services marketing.
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Tough Customer
Number One New York Times bestselling author Sandra Brown returns with another suspenseful thrillerDodge Hanley is a private investigator who doesn't let rules get it in his way That's why he's the first person Caroline King - who after a thirty-year separation continues to haunt his dreams - asks for help when a deranged stalker attempts to murder their daughter . . . the daughter Dodge has never met. He has a whole bagful of grudging excuses for wishing to ignore Caroline's call, and one compelling reason to drop everything: guilt. His daughter Berry has become the object of desire of a co-worker, a madman and genius with a penchant for puzzles and games who had spent the past year making Berry's life hell, and who now has vowed to kill her.The heart-pounding situation goes from bad to worse when the stalker begins to claim other victims and leaves an ominous trail of clues as he lethally works his way toward Berry.From the acclaimed international bestselling author Sandra Brown, TOUGH CUSTOMER is a thrilling tale about obsession and murder, the fragile nature of relationships, and, possibly, second chances. Praise for Sandra Brown 'Suspense that has teeth' Stephen King 'Lust, jealousy, and murder suffuse Brown's crisp thriller' Publishers Weekly 'An edge-of-the-seat thriller that's full of twists . . . Top stuff!' Star
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The Customer Copernicus : How to be Customer-Led
Some companies are great for customers – not only do they care but they change whole markets to work better for the customers they serve.Think of Amazon, easyJet and Sky. They make things easier and improve what really matters – obvious, surely?They have also enjoyed huge business success, growing and making plenty of money.The Customer Copernicus answers the question that follows – if it’s obvious and attractive why is it so rare? And then it answers a second question, because Tesco, O2 and Wells Fargo were like this once.Why, having mastered it, would you ever stop? Because all three did, and two ended up in court. The Customer Copernicus explains how to become and how to stay customer-led.Essential reading for leaders and teams who want their organisations to stay competitive by developing a more purposeful and innovative culture.
Price: 29.99 £ | Shipping*: 0.00 £
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Is it a business customer or a private customer?
To determine if a customer is a business customer or a private customer, you can look at the type of products or services they are purchasing. Business customers typically buy in bulk or require specialized products for their operations, while private customers usually make smaller, individual purchases for personal use. Additionally, business customers may provide a company name or tax ID number when making a purchase, whereas private customers typically use their personal information.
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What is Apple's customer support, not the customer service?
Apple's customer support refers to the assistance and resources provided to customers after they have purchased a product, such as troubleshooting, technical support, and warranty services. This can include online support through the Apple website, phone support, and in-person support at Apple stores. Customer support is focused on helping customers resolve issues with their products and ensuring they have a positive experience with their Apple devices.
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What is the difference between creativity and imagination?
Creativity is the ability to bring something new into existence, whether it be a product, idea, or solution. It involves the process of generating original and valuable ideas. Imagination, on the other hand, is the ability to form mental images, sensations, and concepts that are not present in one's immediate surroundings. It is the capacity to visualize and conceptualize things that may not exist in reality. In essence, creativity involves the application of imagination to produce something tangible and valuable.
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How can one develop visual imagination or creativity?
One can develop visual imagination or creativity by practicing observation and mindfulness. Taking the time to really see and appreciate the world around us can help to develop a deeper understanding of visual elements and how they can be used creatively. Engaging in activities such as drawing, painting, photography, or even just doodling can also help to exercise and expand visual imagination. Additionally, seeking inspiration from other artists and exposing oneself to a variety of visual stimuli can help to spark creativity and imagination.
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Customer Experience Manual, The : How to design, measure and improve customer experience in your business
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky.The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company.Split into two parts, you’ll discover: • Why customer experience is so important in business – and how it applies to you • How to use customer experience tools in your business – step by step guides on how to use CX metrics and how to learn from them Alongside the theory and practical how-to guidance, there will be a range of examples of ‘thinking differently’ about everyday situations to engage the reader.Plus, with case studies from International Companies, readers will discover not only what works well but also the hard lessons they have learned. The Customer Experience Book shows you how to understand, measure and improve customer experience in your business, whatever your level.
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33 Phenomena of Purchasing Decisions : Understanding Customer Behavior - Knowledge and Inspiration
This book will help you better understand the purchase decisions of your customers: How do customers decide?Are we confused by too much choice? Are we deceived by a decoy on the shelf? How well can we compare prices? How do hunger and caffeine influence our purchasing behavior?As a marketing and sales professional, you regularly deal with purchase decisions made by your customers regarding your product offerings.Marketing decisions are sometimes made under great uncertainty and with little reliable knowledge – but with a lot of "gut feeling". In 33 short chapters, Sebastian Oetzel and Andreas Luppold, experts in shopper marketing and shopper research, present relevant factors and phenomena that influence purchasing decisions.The authors illuminate various aspects of purchase decision-making and discuss and sometimes refute common hypotheses from the perspectives of classical economics, behavioral economics, and psychology. A book for anyone professionally or academically involved in purchase decisions – and for anyone who wants to better understand and question their own purchase decision-making processes. With a foreword by Dr. Alexander Lauer (Aldi Nord) and Prof. Dr. Bernd Skiera (Goethe University Frankfurt). Excerpt from exciting questions for which you will find insights and actionable answers:Why we should use positive frames. And why the higher number brings more. Why "€ 0.-" is better than "Free". And why the chance to get it for free works better than a guaranteed discount. Why individuality can lead to more dissatisfaction. And why men shouldn't shop together. Why price guarantees can lead to higher prices for buyers. And why they simultaneously improve the retailer's price image. Why we are unconsciously influenced by stimuli before making a purchase decision. And why some stimuli tempt us to do exactly the opposite. ... and 28 more phenomena.
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Customer Service Pocketbook
The new, 3rd edition of the Customer Service Pocketbook will be published in October 2013.A key title in the Pocketbook Series, the book is for everyone who contributes, directly or indirectly, to giving the customer excellent service.It has been fully revised to reflect the challenges of responding to customers' needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods and much more.The importance of setting standards, measuring customer service and mystery shopper programmes are discussed.Recognising and respecting internal customers is also addressed and there are case studies, checklists and an action planning section.
Price: 11.99 £ | Shipping*: 3.99 £ -
God's Favorite Customer
Price: 15.49 £ | Shipping*: 3.99 £
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Are there differences between customer service and factory customer service?
Yes, there are differences between customer service and factory customer service. Customer service typically refers to the support and assistance provided to customers before, during, and after a purchase, while factory customer service specifically focuses on addressing issues related to the manufacturing and production of products. Factory customer service may involve handling inquiries about product specifications, quality control, and production timelines, whereas general customer service may involve addressing a wider range of issues such as billing, returns, and general product information. Additionally, factory customer service may require specialized knowledge about the manufacturing process and technical aspects of the products being produced.
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Is the customer not here for the interior design of Sims 4?
No, the customer is not here for the interior design of Sims 4. The customer is likely looking for information or assistance related to the video game "Sims 4" itself, such as gameplay tips, technical support, or general information about the game. Interior design within the game may be a part of their inquiry, but it is not the primary reason for their visit.
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Is customer service reliable?
Customer service reliability can vary depending on the company or organization. Some businesses prioritize excellent customer service and have reliable systems in place to address customer needs promptly and effectively. However, other companies may struggle with providing consistent and reliable customer service due to factors such as understaffing, lack of training, or inefficient processes. It is important for customers to research and read reviews to gauge the reliability of customer service before engaging with a company.
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Is HP customer-friendly?
HP is generally considered to be customer-friendly, as they offer a variety of support options including phone, email, and live chat support. They also have a comprehensive online support portal with troubleshooting guides and driver downloads. Additionally, HP has a customer satisfaction survey program to gather feedback and improve their customer service. Overall, HP strives to provide a positive customer experience through their support channels and resources.
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